Australian SRT Member Reports From Her First Deployment

Image of Australian SRT member, Peita Berzins conducts a 'train the trainer' session in Malawi

Australian SRT member, Peita Berzins conducts a ‘train the trainer’ session in Malawi

Retired teacher and ShelterBox Response Team volunteer, Peita Berzins has recently returned from her first deployment, to flood-stricken Malawi. Peita, from Bateau Bay on the NSW Central Coast, is the first female Australian ShelterBox Response Team member to deploy overseas and recounts below the steep learning curve of operating in a disaster zone.


With the worst floods in forty years, and hundreds of thousands homeless, ShelterBox deployed from mid-January to this small and very poor, agrarian based African country, assessing where the most need was for our emergency shelter. Many people found safety in school buildings and churches, and after the floods receded began to return to their villages if possible. 

I spent almost three weeks there in March on my first deployment, and can affirm Malawi’s reputation as “the warm heart of Africa.” We had teams in Zomba, Nsanji,  Chikwawa and Phalombe.

On my “nine-dayer” in October 2014, the course you must pass to become a ShelterBox Response Team member, a wise SRT said that deployment is “like drinking from a water hydrant…full on!” And my time in Malawi was exactly that….a huge learning curve of new environments, witnessing displaced, stoic villagers, collapsed mud brick houses, warm handshakes and laughter, rounds of meetings with officials, local chiefs and Traditional Authorities, government and other Non-Government Organisations, women with colourful ‘chitenje’ wrapping their babies tight around their back, intense heat and dripping perspiration, green hills and fields of corn, paperwork and phone calls, and our experienced driver Jonathan negotiating bad roads and avoiding a myriad of pedestrians and cyclists.


My experience was quite varied, spending some days in Blantyre, where ShelterBox ICC (In Country Coordinator), Alice Jefferson was based, and journeying to assess the outlying district Phalombe, past the huge Mulanji Mountain, with waterfalls cascading down. Finally, we were based in Chikwawa in the south, where my two-person team, after some intense negotiations with local officials, was able to distribute 124 ShelterBoxes to vulnerable households.

The situation in Chikwawa differed to other districts like Zomba, because land rights was a troubling issue. Farmers in the lowlands had their homes swept away in the floods, and the government indicated they must relocate to higher ground, which caused conflict as this land was owned by another Traditional Authority. Detailed verification of those most in need of shelter – the elderly and infirm, single-headed households, lactating mothers – was required. Some desperate people missed out, and this was hard to decide.

Image of Peita Demonstrating the contents of a ShelterBox to beneficiaries

Demonstrating the contents of a ShelterBox to beneficiaries

Another key learning experience for me was how crucial it is to work closely within the cluster of other emergency agencies. Shelter must coordinate with WASH groups ( Water and Sanitation Hygiene), which, for example UNICEF may help arrange. A camp can only be set up if WASH is in place, with a water source like a bore, latrines and bathing facilities. There was a real danger of disease like cholera? spreading through the camps.

A special moment was issuing ownership certificates to Kalima village. These 29 vulnerable households had been living in school outbuildings for two months. This ShelterBox certificate affirms that the tent with all the NFIs (Non Food Items) like solar lamps, blankets, water containers, cooking pots and tools, donated by generous people around the world, is now their property. The joy of these people, as each household head came forward to receive the certificate, was very moving. A sort of dance ensued as I mirrored the recipient’s bow or curtsy, and soon there was much laughter and the women began to uulate, a kind of throaty cry of happiness.

Happy beneficiaries in Malawi

Happy beneficiaries in Malawi

It is only due to donor generosity that ShelterBox can continue this important work, tailoring the need for the many people suffering around the world after disaster has struck. It is a privilege to volunteer as a ShelterBox Response Team member, and I look forward to my next deployment and the ensuing roller coaster of learning, experience and aiding beneficiaries.


ShelterBox is currently distributing 1,000 ShelterBoxes, 650 Shelter Kits and 500 tarpaulins in Malawi. You can help us respond to disasters and humanitarian crises by donating here: PLEASE DONATE


  1. john hale · March 26, 2015

    Great report. Thanks Mike. Willeton this Sunday.

    cheers, John Hale

    Date: Thu, 26 Mar 2015 01:21:41 +0000 To:

  2. Ambrose Greenslade · March 30, 2015

    Fantastic effort and great report Peita. Much love from Cornwall

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